Bookings are not final until payment is received in full.



You may cancel or transfer a course/party booking up to 28 days prior to the start date (an administration fee of £20 applies). All notification of transfer or cancellations must be made via email. Cancellations less than 28 days prior to the start of your course/party will be subject to 100% cancellation fee.

Classes/ Private Lessons

Cancellations may be made up to 24 hours prior. If made under 24 hours before the start time of the class, your session will be lost. This applies even if you have booked with under 24 hours before your class. No transfers between students are allowed. We do not allow refunds however you will be able to re-book the same value class for another time within the time frame of your credit limit/ or course period. Any class cancelled with less than 24 hours notice will be lost. Students who do not attend due to illness, injury, pregnancy, personal or professional commitments or unforeseen circumstances without providing 24 hours notice, do not have the right to credits or transfers.

Guest and In-House Workshops

May not be cancelled at any point, and no refunds will be given. Reservations are non-transferable.

Changes and Cancellations by us

While every effort is made to ensure that your course/ class/ retreat or workshops commences as planned, Ultimate Pole reserves the right to cancel or revise any course time or instructor as necessary. If a class is cancelled, students will be notified and if no reasonable alternative class can be found for the same week, we will extend your pack by an additional week. Every effort will be made to find an alternative class in lieu of any cancelled session. Refunds will be offered in exceptional circumstances. Refunds on Pole Camps will be offered only in cases of death or permanent incapacitating injury. Illness/ dance/ accidental injuries or work commitments will not warrant a refund on Pole Camps.

Shop Purchases

Please refer to our online SHIPPING & RETURNS information for full details of delivery information and policy on refunds and returns for merchandise and shop items.


All coursework, class and workshop material including choreography, routines, class formats, and written materials of any such kind relating to Ultimate Pole, as well as

course descriptions from our web site, newsletters and written summaries of course routines, remain the property of Ultimate Pole, and may not be forwarded, copied or re-produced in any way, physical or written, or performed outside of the studio, without prior consent from the studio Director.

Website and Quote Descriptions

All website and quote descriptions are made in good faith and every care is taken to ensure their accuracy and is always confirmed by email. However, errors may occasionally occur. We cannot accept any liability for any errors or omissions if we are not notified immediately upon receipt of the email confirmation. We reserve the right to make changes to and correct errors in our website and quotes at any time.

Online Security

Shopping on our site is safe! Our order processing system uses 128 bit High-grade encryption, so that when you provide us with any personal information including your name, address, e-mail, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure eCommerce transactions. To protect your financial information and to combat against Identity fraud, we use Paypal and Optimal Payments.

Health and Safety

Before taking part in any physical activity with us at Ultimate Pole, all students are required to complete a medical questionnaire and sign a disclaimer, called a Physical Activity Readiness Questionnaire (PAR-Q).
If you have doubts about your physical well-being or know that you are pregnant, please inform your instructor before engaging in any type of activity. If you are booking on behalf of a group, please check with all your guests and advise of any injuries or if anyone is pregnant. They will be required to sign PAR-Q on site before commencing the class. You must correctly follow instructions given by our instructors at all times and failure to do so may result in instruction being stopped without recourse.

Smoke & Gum Free Policy

Ultimate Pole insists on a smoke-free environment both for the health of our staff and guests. To comply with the Health Act 2006 and with effect from 1st July 2007 smoking is prohibited by law in all Ultimate Pole venues.

For personal hygiene, and to avoid risk of choking gum is forbidden during all classes.


We reserve the right to terminate your arrangements with us if your behaviour or that of any members in the booking is likely in our opinion to cause distress, damage, danger, or to annoy customers, other members of the party, employees, property or anyone else. If you arrive for lessons or parties clearly under the influence of alcohol or drugs you will not be permitted to continue and you will not be able to complete your Arrangements with us and further will not be liable for any refund or compensation or any costs you have to pay.